Returns

What is your online return policy?
For online orders, we accept stuff in new condition with original tags attached for a full refund. Return shipping is free for returns within the U.S. We also offer easy returns for our international customers!

You have 21 days from the ship date to have your return postmarked to the carrier on your label. Your refund will be credited to the original form of payment used to make the purchase. Please note that all apothecary, underwear, pierced jewelry, climate credits, and sale items are final sale. We do not accept returns if there is significant damage to the shoe box or if the shoe box has been used as the shipping box.

Reformation monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

How do I return or exchange an order from within the U.S.?
For your return, please:

Visit our Returns and Exchanges page.
Select the stuff you want to exchange or return. Quick tip: If you’re returning an order, you have the option for Instant Ref Credit.
Stick the return label on the mailer.
Drop off your return to the courier on the label.*
*Make sure to have your return dropped off and scanned 21 days from the ship date to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

How do I return an order from outside the U.S.?
We offer easy return shipping for our international customers. There is a 20.00 USD fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.

In your return please:

Put anything you don’t want in a mailer.
Visit our Returns and Exchanges page.
Stick the return label on the mailer.
Drop off your return to the courier on the label.
What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 21 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

Can I return Final Sale items? What if it was a gift?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Love before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.

Can I exchange an item from my order?
You can! If you want to swap an item for a new size or color, you can create an exchange.

Please note only U.S orders are eligible for exchanges. Sale items are not eligible for exchange. Make sure to have your return dropped off and scanned 21 days from the ship date to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

How do I create an exchange?
To create an exchange:

Click on Returns and Exchanges page and input your email and order number.
Select Exchange for the item you want to exchange
Choose a new size or color and click Next Step.
Confirm your return and click Process Return.
Print your return label and drop off your return by the stated date to avoid being charged.
What is instant Ref Credit?
If you want to make another purchase and don’t want to wait for your return to be processed, you can select instant Ref Credit when you request a return.

Please note only U.S orders are eligible for Instant Ref Credit. All orders purchased with Instant Ref Credit are only eligible for return for store credit. Make sure to have your return dropped off and scanned 21 days from the ship date to avoid being charged and/or to receive your refund.

How do I select an instant Ref Credit?
To select an instant Ref Credit:

Visit our Returns and Exchanges page.
Click Return, then select Ref Credit and choose your return reason.
Once you process your return, your Ref Credit will be automatically added to your account and ready for use. Your Ref Credit never expires. 
 

Print your return label and drop off your return by the stated date to avoid being charged.
* Only U.S orders are eligible for Instant Ref Credit. Please note all orders purchased with Instant Ref Credit are only eligible for return for store credit. Only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

Can I return my online order to a Reformation store?
You can! Just make sure you return it in-store 21 days from the ship date.

When will I get my refund?
Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

What is your in-store return policy?
For in-store purchases, we accept returns back for e-gift card or exchange within 14 days of purchase. We accept items in new condition with original tags attached. Please note that all apothecary, lingerie, hosiery, pierced jewelry, eyewear, vintage, and final sale items are final sale. Please return the stuff you buy in­-store back to the store.

What is your international in-store return policy?
For international in-store purchases, we accept returns back for a full refund within 14 days of purchase. We accept items in new condition with original tags attached. Please note that all apothecary, lingerie, hosiery, pierced jewelry, eyewear, vintage, and final sale items are final sale. Please return the stuff you buy in­-store back to the store.
How do I return an item purchased using Afterpay?
Afterpay returns follow our standard return process. You can create a return by visiting our Order Lookup page.

Refunds on orders placed using Afterpay will first be refunded from Reformation to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.

Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.
Can I return an order paid with Afterpay at a retail store?
You can! Just make sure you return it in-store 21 days from the ship date.